How to check account balance on Verizon Blackberry

If you are using an unlocked Verizon blackberry Tour 9630 or Storm 9530, you might be having the problem of the phone calling rather than requesting when you dial any service code like *556# or *123# to check account balance or load credit.

The problem is common when you are on a pay as you go plan or not on an active BIS plan, this is very annoying, but today i will give you a simple step to solving the problem.

The Verizon Blackberry Tour (9630) and Blackberry Storm (9530) were manufacture that way and below is the guide to show you how to dial service codes on the devices.

  • You should goto Options –>Mobile Network and make sure Data Services is turned ON.
  • Secondly while at Mobile Network, press the blackberry menu button click on Diagnostics Test, press the Blackberry menu button again and click Run! it will do some processes and you should be able to check your account balance afterward with no issue.

NOTE: You will have to do this same process every time you want to check your account balance.


  1. Reply
    Anonymous July 25, 2016 at 11:47 AM


  2. Reply
    Moses Olamide July 17, 2016 at 5:14 PM

    There is two better solution brought to you by
    These methods has been tested and confirmed

    Method 1:

    First, deliberately dial your customer care number, for Mtn Users its 180 or 181. Or you can just dial any wrong number.
    At the same time while the 1st call is trying to connect, without even waiting to hear network response, pull-up your dial-pad and dial any USSD code you want (eg *556# account balance for MTN) then send.

    And Boom, your account balance displays on the screen.

    Method 2:

    This Actually the better fix for any Verizon blackberry device.

    Dial ##000000 You will come to a screen, In there you want to change the “Mobile Directory Number” to your number with the area code and shows you date of device manufactured and other device information. Press BB Menu button and save your changes. The “#000000” is only for Verizon devices.

  3. Reply
    aliyu April 28, 2016 at 5:48 PM

    I did the same process but it did not work please any idea?

  4. Reply
    bigbamo April 23, 2016 at 8:37 AM

    Pls, what can I do my bb9930 verizon does not show diagnosis in its option, what can I do

  5. Reply
    OMBA TRESOR September 2, 2015 at 1:47 PM

    My Blackberry series is BB Tour 9630 Verizon.

  6. Reply
    OMBA tRESOR September 2, 2015 at 1:45 PM

    Dear all,
    Please I need your help, I bought this phone on (USA) Verizon.

  7. Reply
    OMBA tRESOR September 2, 2015 at 1:42 PM

    please I need your help my blackberry has got a problem, when I’m asking for the balance with this code below: *100# VODACOM- DR-CONGO or *565# for AIRTEL DR-CONGO…
    my BB tour 9630 dial a call instead of the balance of credit.

    please is there someone who can help me ?

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