If you are using an unlocked Verizon blackberry Tour 9630 or Storm 9530, you might be having the problem of the phone calling rather than requesting when you dial any service code like *556# or *123# to check account balance or load credit.
The problem is common when you are on a pay as you go plan or not on an active BIS plan, this is very annoying, but today i will give you a simple step to solving the problem.
The Verizon Blackberry Tour (9630) and Blackberry Storm (9530) were manufacture that way and below is the guide to show you how to dial service codes on the devices.
- You should goto Options –>Mobile Network and make sure Data Services is turned ON.
- Secondly while at Mobile Network, press the blackberry menu button click on Diagnostics Test, press the Blackberry menu button again and click Run! it will do some processes and you should be able to check your account balance afterward with no issue.
NOTE: You will have to do this same process every time you want to check your account balance.